AI Agents
Configure autonomous AI agents with custom skills, models, and behavior
What Are Agents?
Agents are autonomous AI entities that handle conversations, execute tasks, and collaborate with other agents. Each agent has its own personality, skills, and knowledge scope.
Unlike simple chatbots, InnFuse agents can reason about complex problems, use tools to take real-world actions, and hand off conversations to other agents or human operators when needed.
Personality
The system prompt that shapes the agent's tone, scope, and behavioral boundaries
Skills
The set of capabilities and tools the agent can use to fulfill requests
Model
The underlying AI model (Claude, Mistral, or OpenAI) that powers the agent's reasoning
Routing
Rules that determine which channel messages are routed to this agent
Agent Presets
InnFuse includes ready-to-use agent presets for common use cases. Select a preset as a starting point and customize it to your needs.
| Name | Purpose | Skills |
|---|---|---|
| Support Agent | Handles customer inquiries, troubleshoots issues, and escalates when needed | Knowledge Base Search, Ticket Creation, Order Lookup, Escalation |
| Sales Agent | Qualifies leads, answers product questions, and schedules demos | CRM Lookup, Calendar Booking, Product Catalog, Lead Scoring |
| Technical Agent | Assists with technical documentation, API queries, and system diagnostics | Knowledge Base Search, API Reference, Code Examples, System Status |
| Onboarding Agent | Guides new users through product setup and first steps | Knowledge Base Search, Step-by-Step Guidance, Checklist Management |
| Internal Assistant | Helps employees with internal questions, policies, and procedures | Knowledge Base Search, Document Lookup, FAQ Matching |
Creating Custom Agents
Build agents tailored to your exact business needs by following these steps.
- Navigate to Agents in your dashboard and click Create Agent.
- Choose a base model (Claude, Mistral, or OpenAI) depending on your use case.
- Write a system prompt that defines the agent's personality, tone, and scope.
- Assign skills that determine what actions the agent can perform.
- Test the agent in the sandbox before deploying to a live channel.
System Prompts
The system prompt defines the agent's behavior, personality, and boundaries. A well-crafted prompt is the most important factor in agent quality.
You are a customer support agent for {{company_name}}. You speak {{language}} and maintain a professional but friendly tone. You have access to the knowledge base and can create support tickets. If you cannot resolve an issue, escalate to a human agent.Supported Models
InnFuse supports multiple AI providers. Each model has different strengths that make it suitable for specific tasks.
| Provider | Models | Strengths |
|---|---|---|
| Anthropic | Claude Sonnet 4, Claude Haiku | Complex reasoning, nuanced writing, long-context understanding, safety-focused |
| Mistral | Mistral Large, Mistral Small | Fast inference, multilingual (especially European languages), cost-efficient |
| OpenAI | GPT-4o, GPT-4o-mini | General-purpose, function calling, broad knowledge, structured output |
Agent Settings
Fine-tune agent behavior with these configuration parameters.
| Parameter | Range | Description |
|---|---|---|
| Temperature | 0.0 – 1.0 | Controls response randomness. Lower values (0.0–0.3) produce more deterministic answers; higher values (0.7–1.0) produce more creative ones. |
| Max Tokens | 256 – 8192 | Maximum number of tokens in the agent's response. Higher values allow longer answers but cost more credits. |
| Extended Thinking | On / Off | Enables chain-of-thought reasoning for complex queries. The agent reasons step-by-step before responding. |
Default Agents
Every InnFuse workspace comes with a set of pre-configured agents that cover common business scenarios. These agents are ready to use immediately and can be customized to fit your needs.
Default agents inherit the workspace knowledge base and can be extended with additional skills and tools at any time.